Hiring expectations and workforce realities are moving in different directions for life and health insurers. A recent industry survey found that carriers added fewer employees than anticipated while staff reductions occurred far more often than projected, with automation emerging as a leading factor behind shrinking headcounts. At the same time, insurers face another challenge: replacing decades of institutional knowledge as experienced employees retire. Dr. Robert Hartwig, director of the Center for Risk and Uncertainty Management at the University of South Carolina, captured that difficulty by noting, “You can’t always replace gray hairs with stubbly beards coming right out of college, because there’s an experience gap.” Hartwig says building internship and training programs can help carriers develop a stronger pipeline of young talent while preparing for the industry’s generational transition. To read more about the story, click here.